Singpass helpdesk counter is a physical service point where you can get help with Singpass issues or applications.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), website the ICA Building, and some Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Remember to take your IC or relevant identification documents so staff can verify your details and help you efficiently.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

For smooth in-person service with government digital identity matters, Singpass counters are always ready to assist.